Last updated: 10 October 2024
By accessing, installing, or otherwise using our app and/or website, you agree to be bound by these terms and conditions and all applicable laws and regulations. If you do not agree with any part of these terms and conditions, you are prohibited from using or accessing our app and/or website.
To register for an account and use our services, you must be at least 16 years old. By creating an account, you confirm that you meet this age requirement. If you are under 16, please do not attempt to register or use our services.
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently received personal information from a user under the age of 16, we will delete such information from our records.
We are not liable for any consequences or damages resulting from users providing false age information. Users are responsible for ensuring the accuracy of the information they provide. Any issues arising from false information are solely the user’s responsibility.
WellnessOne is designed with your privacy and data protection in mind. We adhere to all relevant data privacy and protection laws and regulations, including the General Data Protection Regulation (GDPR) in the EU, UK and applicable US privacy laws. For detailed information on how we handle your data, please refer to our full privacy policy available on our website.
WellnessOne is designed with your privacy and data protection in mind. We adhere to all relevant data privacy and protection laws and regulations, including the General Data Protection Regulation (GDPR) in the EU, UK and applicable US privacy laws. For detailed information on how we handle your data, please refer to our full privacy policy available on our website.
WellnessOne is a mental wellness coach. It provides both short term mental support via its LetsTalk feature, or long-lasting positive change via Growth Coach feature. It does not provide any medical or therapeutic advice, diagnosis, and/or treatment. Instead, through its Growth workshop, it delivers mental wellness exercises that use techniques and methods of Cognitive Behavioural Therapy, in the following way:
Growth Coach helps you reshape your mindset to enhance relationships and boost your career. By identifying and reframing your thought and behaviour patterns, and engaging in practical exercises, you'll achieve lasting personal and professional growth. It’s a commitment to yourself— challenging but rewarding.
Let's Talk offers a compassionate, non-judgmental space for you to freely express yourself. Whether you need to let things off your chest or simply blow off some steam, this feature provides a supportive ear without any pressure. It's a moment of relief, simple yet deeply freeing.
Mindfulness offers guided practices and meditations to help you stay present, reduce stress, and enhance emotional well-being through focused relaxation techniques.
Features include:
These features help ensure that WellnessOne is effective, user-friendly, and capable of providing meaningful support to users.
To provide you with the best possible service, and for you to gain the full benefits offered by our services, it is essential that you provide us with accurate and up-to-date information. This helps us ensure that we provide support and recommendations that are tailored to your specific needs.
You agree to use WellnessOne for its intended purpose and not for any unlawful or harmful activities. The more you use WellnessOne for its intended purpose, the better results you will achieve. Remember, WellnessOne is designed with your best interest in mind, hence it is in your benefit to use it appropriately.
WellnessOne is designed to offer general information and support, but is not qualified to provide professional clinical, medical, financial, or legal advice. For any specific concerns in these areas, you should consult a licensed professional.
Amongst other severe clinical and medical conditions, DO NOT use WellnessOne if you have: Severe Mental Health Disorders: Individuals with severe conditions such as schizophrenia, bipolar disorder, or severe depression may require more intensive, personalised care from a licensed mental health professional.
Acute Mental Health Crises: Those experiencing acute crises, such as suicidal ideation or severe anxiety attacks, should seek immediate help from emergency services or mental health professionals.
Complex Medical Histories: People with complex medical histories or multiple co-occurring conditions might need a more nuanced approach.
Lack of Access to Professional Care: While WellnessOne can be a supplementary tool, it should not replace professional care, especially for those who have limited access to healthcare services.
It’s always best to consult with a healthcare provider to determine the most appropriate form of support for your specific needs.
We rely on the information provided by you to verify your age, gender, occupation, relationship status, education level, and living situation. By using our services, you represent and warrant that the information you provide is truthful and accurate. We are not liable for any consequences arising from false or misleading information provided by you. If we discover that false information has been provided, we reserve the right to terminate your access to our services immediately.
To ensure the safety, confidentiality, integrity, and authorised availability of your information, we utilise the following recognised encryption methods:
Advanced Encryption Standard (AES): A widely used symmetric encryption algorithm known for its speed and security.
Rivest-Shamir-Adleman (RSA): An asymmetric encryption algorithm used for secure data transmission, particularly useful for encrypting sensitive data.
Secure Authentication and Authorization: Implementing robust user identification and authorization processes to prevent unauthorised access.
Key Management: Proper key management practices are crucial. This includes secure generation, storage, distribution, and rotation of encryption keys to ensure data integrity and confidentiality.
Secure Data Storage: Encrypting data at rest is essential to protect it from unauthorised access. This includes using strong encryption algorithms and secure storage solutions.
Multi-Factor Authentication (MFA): Adding an extra layer of security by requiring multiple forms of verification before granting access to sensitive data.
In the event of a breach of these terms and conditions by either party, the non-breaching party shall provide written notice to the breaching party detailing the nature of the breach. The breaching party shall have 14 days from the receipt of such notice to remediate the breach. If the breach is not remediated within this period, the non-breaching party may pursue any remedies available under these terms and conditions or applicable law.
Mindbay Technologies Ltd reserves the right to modify, update, or discontinue any aspect of the website and conditions, at any time without prior notice, unless it involves a subscribed service by which prior notice is given. This includes, but is not limited to, changes in content, features, design, and functionality. Users acknowledge and agree that the Mindbay Technologies Ltd shall not be liable for any modifications, suspensions, or discontinuations of the website, application, or any part thereof.
To keep you engaged and supported on your journey of mental wellbeing, we provide the following notifications that can be adjusted in the settings/preferences in your account:
Daily Check-ins: Reminders to check in with WellnessOne to monitor your mood and mental health status.
Activity Reminders: Notifications to engage in recommended activities such as mindfulness exercises, journaling, or physical activity.
Appointment Reminders: Alerts for upcoming sessions or appointments with mental health professionals.
Progress Updates: Notifications that provide progress updates and achievements over time.
Resource Recommendations: Suggestions for articles, videos, or other resources based on your current mental health needs.
Crisis Alerts: Immediate notifications if signs of a mental health crisis are detected, encouraging you to seek professional help.
Motivational Messages: Positive affirmations and motivational quotes to encourage and uplift you.
Feedback Requests: Periodic prompts asking for feedback on your experience with WellnessOne to improve service quality for your best interest and needs.
We are here for you! If you ever need help or have any questions while using our service, please don’t hesitate to reach out using the details provided below. Our dedicated support team is available to assist you with any issues or concerns you may have. We strive to respond to all inquiries promptly and ensure you have the best possible experience. Your well-being is our top priority, and we’re committed to providing you with the support you need.
Email: contact@mindbay.ai
We value your thoughts and experiences! Your feedback is important to us as it helps us improve and provide the best possible service. We encourage you to share your experiences, suggestions, and any concerns you may have. Whether it’s a compliment or a constructive critique, we want to hear from you. Your voice matters, and together, we can make our service even better.
These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or in connection with this Agreement, including any questions regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
